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04.09.01
 
You can develop a site with all the eye-popping Flash animation,
informative content, and easy navigation you want, but one thing
will still be missing: the human factor. People need people, or
so the song goes. Live customer service is better than an e-mail
any day. How can you proactively reach out to your customers
as soon as they land on your site? I'm not talking about mere
graphics or pop-up text. I'm talking about giving your people
the ability to engage customers in an ongoing dialogue. Today's
sponsor, Groopz.com, offers the leading utility for adding live
customer service to your site. It's one of the best ways for
you to interact one-on-one with customers.
Groopz
Proactive
Service
Customer service has come a long way. Gone are the days when it
was necessary to keep your customers on hold for an hour. Well,
they might not be completely gone, but you can offer your Internet
savvy customers a much better alternative. Groopz.com makes it
all possible.
Proactivity is the key Groopz advantage. Most Web-based support
systems require the customer to initiate contact. It's likely
they'll only contact you when they have problems. However, there
is so much more your customer support staff can do for you! They
can make sales, create an inviting atmosphere throughout your
web site, and make your customers feel at home. Groopz allows
them to establish relationships with customers as soon as they
arrive on your site (no more tedious e-mailing). They can click
on any visitor's name to start chatting. To help them along,
they can retrieve detailed user information (their path through
your site, their browser, their IP Address, etc.), and offer live
assistance through instant messaging. They can also connect
by reacting to customer requests. By clicking on the "Live
Help" button on your site, your visitors can page an operator
for assistance. Groopz is even better than having attentive
sales clerks in a brick-and-mortar store.
Click here to add Groopz to your site: Groopz
Show Them the Way
You can do a lot more than just chat. Groopz lets you take control
of how people experience your site. An operator can converse with
customers to find out their needs and then initiate a guided tour,
taking the visitor to the pages they'll be most interested in. That
makes your site more like a lively showroom than a static web store.
Your operators can send customers entire pages, individual images,
sounds and movies, order forms, and even other Web sites. That's
everything you could possibly need to give your customers effective
support.
Click here for details: Groopz
Smooth Operators
Customer service representatives have more tools than ever before
to help your visitors. Check out a few of the features Groopz
makes possible:
Multiple Customer Management
It's impossible for one customer service operator to handle
multiple calls, right? That might be true with telephone support,
but the Internet makes things a whole lot easier. With Groopz,
your operators can provide service to multiple customers at the
same time. Since no one has to be on hold, you'll have happier
customers. Better yet, one operator assisting multiple customers
dramatically reduces your operating costs.
Communication Between Operators
Your operators can share information with each other without
putting the customer on hold. Using a stand alone communication
window, they can communicate to serve the customer better.
Visitor Assisted Status
Nothing irks me more than pushy salespeople. If I'm in a store,
I don't need three different people to help me pick out a set
of guitar strings. Whenever customers visit your Groopz-enabled
site, customizable icons will let your operators know who has
been helped and who hasn't.
Multiple server connection
Operators can connect to several Groopz servers in order to
monitor several web sites at the same time. This is very useful
where a single outsourced call center may be responsible for
sales support of multiple product lines being offered through
different web sites.
Real-time Chat Monitoring
With sufficient privilege, a Groopz administrator can monitor
a given operator's conversations. (good for quality assurance,
training purposes, and management of staff)
Click here for more information: Groopz
System Features
Nothing to Download
Your customers won't have to download anything to take advantage
of Groopz. As soon as they arrive, your staff can welcome them.
Firewall and Proxy Support
Build-in HTTP Tunneling capability allows the Groopz client and
server to behave like a web browser and a web sever so that proxy
servers and firewalls do not attempt to prevent communication.
This is of critical importance when used in a large corporate
network environment where such security measures have been
established.
Automatic Software Updates
Each time Groopz is launched, if there are any newer versions of
Groopz available, an automated upgrade will initiate.
Customizable Interface
Change the look and feel of the Groopz interface to match your
needs. Groopz features a selection of interface schemes, so
individual operators can choose the one they like best.
Click here to improve customer service: Groopz
Groopz.com offers an effective solution for your customer service
needs. How else can you contact customers as soon as they set their
digital feet in your online shop? Real-time service makes your site
seem less like a cold cyberspace outpost and more like an inviting
storefront.
Click here to visit Groopz.com today: Groopz
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